Look at previous editions of Ombudsman News - our newsletter for people interested in financial complaints, and how to settle or prevent them - to catch-up on the latest:
- case studies showing the problems that people bring to us - and how we sort them out
- information about our approach to resolving complaints
- news and feedback from the ombudsman.
1 July 2015
With a selection of case studies on complaints about mortgages, including problems with interest-only mortgages, "porting" - and "freeman-of-the-land" cases. We also share a snapshot of our complaint figures for the first quarter of the financial year.