Look at previous editions of Ombudsman News - our newsletter for people interested in financial complaints, and how to settle or prevent them - to catch-up on the latest:

  • case studies showing the problems that people bring to us - and how we sort them out
  • information about our approach to resolving complaints
  • news and feedback from the ombudsman.

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Ombudsman News issue 129

1 October 2015

We look at complaints about life assurance and critical illness cover and share case studies involving credit and hire purchase. We also share a snapshot of our complaint figures for the second quarter of the financial year.

Q2 Insurance Consumer Credit Life Assurance Banking Hire Purchase

Read issue 129 

Ombudsman News issue 128

1 September 2015

We look at disputes involving sensitive details and share a selection of case studies involving complaints from younger people.

Banking Insurance Investments

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Ombudsman News issue 127

1 August 2015

We look at case studies involving people who may be seen as vulnerable - or who've found themselves in a vulnerable situation as a result of a financial problem.

Insurance Investments Vulnerable Customers Banking Financial Difficulties

Read issue 127 

Ombudsman News issue 126

1 July 2015

With a selection of case studies on complaints about mortgages, including problems with interest-only mortgages, "porting" - and "freeman-of-the-land" cases. We also share a snapshot of our complaint figures for the first quarter of the financial year.

Mortgages Banking Q1

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Ombudsman News issue 125

1 May 2015

With case studies on complaints we receive about brokers and comparison websites - as well as problems with unregulated collective investment schemes. We also look at how things have changed since we were set up in 2000.

Banking Advice Insurance Investments

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Ombudsman News issue 123

1 January 2015

With case studies involving winter sports cover in travel insurance, and making reasonable adjustments for customers. We also share a snapshot of our complaint figures for the third quarter of the financial year.

Insurance Investments Q3 Banking Travel Insurance

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Ombudsman News issue 122

1 November 2014

We share a selection of case studies on winter complaints, including boiler breakdown, car insurance, emergency cover and faulty goods. We also respond to feedback and questions we’ve received from complaints handlers.

Investments Motor Insurance Banking Faulty Goods

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Ombudsman News issue 121

1 October 2014

We look at a selection of case studies involving, under insurance, lifetime mortgages and financial hardship. We also share a snapshot of our complaint figures for the second quarter of the financial year.

Misrepresentation Banking Q2 Insurance Investments

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Ombudsman News

Our regular newsletter for people interested in financial complaints, and how to settle or prevent them.