Look at previous editions of Ombudsman News - our newsletter for people interested in financial complaints, and how to settle or prevent them - to catch-up on the latest:

  • case studies showing the problems that people bring to us - and how we sort them out
  • information about our approach to resolving complaints
  • news and feedback from the ombudsman.

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Ombudsman News issue 131

4 January 2016

We look at complaints involving relationship breakdowns and cases studies about pets and animals. We also share a snapshot of our complaint figures for the third quarter of the financial year.

Pet Insurance Banking Q3 Section 75 Insurance Investments

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Ombudsman News issue 130

1 November 2015

We share a selection of case studies involving older people and retirement. We also take an in-depth look at the feedback we get from businesses.

Insurance Investments Banking Retirement

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Ombudsman News issue 129

1 October 2015

We look at complaints about life assurance and critical illness cover and share case studies involving credit and hire purchase. We also share a snapshot of our complaint figures for the second quarter of the financial year.

Q2 Insurance Consumer Credit Life Assurance Banking Hire Purchase

Read issue 129 

Ombudsman News issue 128

1 September 2015

We look at disputes involving sensitive details and share a selection of case studies involving complaints from younger people.

Insurance Investments Banking

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Ombudsman News issue 127

1 August 2015

We look at case studies involving people who may be seen as vulnerable - or who've found themselves in a vulnerable situation as a result of a financial problem.

Vulnerable Customers Banking Financial Difficulties Insurance Investments

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Ombudsman News issue 126

1 July 2015

With a selection of case studies on complaints about mortgages, including problems with interest-only mortgages, "porting" - and "freeman-of-the-land" cases. We also share a snapshot of our complaint figures for the first quarter of the financial year.

Banking Q1 Mortgages

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Ombudsman News issue 125

1 May 2015

With case studies on complaints we receive about brokers and comparison websites - as well as problems with unregulated collective investment schemes. We also look at how things have changed since we were set up in 2000.

Insurance Investments Banking Advice

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Ombudsman News issue 123

1 January 2015

With case studies involving winter sports cover in travel insurance, and making reasonable adjustments for customers. We also share a snapshot of our complaint figures for the third quarter of the financial year.

Insurance Investments Q3 Banking Travel Insurance

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Ombudsman News

Our regular newsletter for people interested in financial complaints, and how to settle or prevent them.