Look at previous editions of Ombudsman News - our newsletter for people interested in financial complaints, and how to settle or prevent them - to catch-up on the latest:

  • case studies showing the problems that people bring to us - and how we sort them out
  • information about our approach to resolving complaints
  • news and feedback from the ombudsman.

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Ombudsman News issue 147

We focus on Debt collection complaints, with a selection of case studies and contributions from consumer groups and businesses. We also share a snapshot of our complaint figures for the third quarter of the financial year.

Vulnerable Customers Q3 data Debt

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Ombudsman News issue 146

We look at “defined-benefit” pension transfers, with a selection of case studies and contributions from trade bodies and experts. We also share a snapshot of our complaint figures for the second quarter of the financial year.

Advice Q2 data Pension Transfers

Read issue 146 

Ombudsman News issue 145

We focus on fraud and scams with a selection of case studies and contributions from charities and experts helping to prevent financial fraud. We also share a snapshot of our complaint figures for the first quarter of the financial year.

Fraud and scams Q1 data

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Ombudsman News issue 144

We look at insurance pricing and share case studies of complaints we’ve resolved. We also look at the problems faced when using credit to buy solar panels or join holiday clubs.

Consumer Credit Insurance Pricing Solar Panels

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Ombudsman News issue 143

We look at travel insurance with case studies about alcohol exclusions and cancellation claims. We also share a snapshot of our complaint figures for the third quarter of the financial year.

Travel Insurance Exclusions Q3 data Cancellation

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Ombudsman News issue 142

We focus on the work we’ve been doing around PPI, answering some frequently asked questions and sharing case studies outlining our approach. We also give share a snapshot of our complaint figures for the second quarter of the financial year.

Q2 data PPI

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Ombudsman News issue 141

We look at the rise in consumer credit complaints a share a selection of case studies showing how we’ve resolved complaints about different types of credit. We also give a snapshot of our complaint figures for the first quarter of the financial year.

Consumer Credit Q1 data Banking Debt

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Ombudsman News issue 140

We share our plans for the year ahead and look at a selection of case studies that show how working flexibly has helped us resolve problems quickly.

Banking Debt Flood Mortgages

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Ombudsman News issue 139

We look at complaints we’ve received from under 25’s and case studies involving mortgages, age and unfair decisions. We also share a snapshot of our complaint figures for the third quarter of the financial year.

Insurance Mortgages Q3 data Fronting Telematics

Read issue 139 

Ombudsman News

Our regular newsletter for people interested in financial complaints, and how to settle or prevent them.