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  • case studies showing the problems that people bring to us - and how we sort them out
  • information about our approach to resolving complaints
  • news and feedback from the ombudsman.

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Ombudsman News issue 139

We look at complaints we’ve received from under 25’s and case studies involving mortgages, age and unfair decisions. We also share a snapshot of our complaint figures for the third quarter of the financial year.

Insurance Mortgages Q3 data Fronting Telematics

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Ombudsman News issue 138

We focus on mental health and debt problems with a selection of case studies and contributions from charities and experts helping to make a difference.

Vulnerable Customers Debt Insurance

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Ombudsman News issue 137

We look at complaints involving crowdfunding and peer-to-peer lending. We also share a snapshot of our complaint figures for the second quarter of the financial year.

Banking Investments Q2 data Crowdfunding

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Ombudsman News issue 136

We explain our approach to adding interest when we tell a business to pay compensation and share case studies about how we put things right.

Insurance Investments Redress Banking Trouble and Upset

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Ombudsman News issue 135

We focus on fraud and scams with a selection of case studies and contributions from charities and experts helping to prevent financial fraud.

Banking Insurance Fraud and scams

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Ombudsman News issue 134

We look at a selection of case studies on problems relating to being away from home. We also share a snapshot of our complaint figures for the first quarter of the financial year.

Banking Q1 data Investments Travel Insurance

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Ombudsman News issue 133

We share an ombudsman’s perspective on pension freedoms and share a selection of case studies about everyday problems.

Insurance Investments Banking Pensions Freedoms

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Ombudsman News issue 132

We look at the cases we see about debt management and share case studies about cars and motor insurance.

Banking Motor Insurance Investments Debt

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Ombudsman News issue 131

We look at complaints involving relationship breakdowns and cases studies about pets and animals. We also share a snapshot of our complaint figures for the third quarter of the financial year.

Q3 data Section 75 Pet Insurance

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Ombudsman News

Our regular newsletter for people interested in financial complaints, and how to settle or prevent them.