Look at previous editions of Ombudsman News - our newsletter for people interested in financial complaints, and how to settle or prevent them - to catch-up on the latest:

  • case studies showing the problems that people bring to us - and how we sort them out
  • information about our approach to resolving complaints
  • news and feedback from the ombudsman.

Filter by

Ombudsman News issue 122

1 November 2014

We share a selection of case studies on winter complaints, including boiler breakdown, car insurance, emergency cover and faulty goods. We also respond to feedback and questions we’ve received from complaints handlers.

Investments Motor Insurance Banking Faulty Goods

Read issue 122 

Ombudsman News issue 121

1 October 2014

We look at a selection of case studies involving, under insurance, lifetime mortgages and financial hardship. We also share a snapshot of our complaint figures for the second quarter of the financial year.

Insurance Investments Misrepresentation Banking Q2

Read issue 121 

Ombudsman News issue 120

1 September 2014

We look at alcohol exclusions in travel insurance and share case studies involving motor insurance and theft claims.

Travel Insurance Exclusions Insurance Motor Insurance Theft

Read issue 120 

Ombudsman News issue 119

1 August 2014

We look at payday lending and share a selection of case studies involving short-term credit.

Credit Unions Consumer Credit Logbook Loans Banking Guarantor Loans

Read issue 119 

Ombudsman News issue 118

1 July 2014

We look at complaints involving Mortgage PPI and case studies about right of “set off” and alternative redress. We share a snapshot of our complaint figures for the first quarter of the financial year.

MPPI Banking Q1 Insurance Investments

Read issue 118 

Ombudsman News issue 117

1 May 2014

We look at complaints about health and medical insurance and disputes involving credit files and credit reference agencies.

Credit File Banking Credit Reference Agencies Private Medical Insurance Insurance Investments

Read issue 117 

Ombudsman News issue 115

1 January 2014

We look at a selection of case studies on annuities and insurance complaints involving winter weather. We also share a snapshot of our complaint figures for the third quarter of the financial year.

Annuities Banking Pensions Insurance Investments

Read issue 115 

Ombudsman News issue 114

1 December 2013

We look at disputes about debt collection and share a selection of case studies involving mobile phone insurance.

Insurance Debt Banking Mobile Phone Insurance

Read issue 114 

1 2 3 4 5 6 ... 17

Ombudsman News

Our regular newsletter for people interested in financial complaints, and how to settle or prevent them.