News

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We’ve published our latest quarterly data – alongside insight about complaints related to Covid-19

26 August 2020

Today we’ve published data showing the number of complaints we received between April and June 2020. We’ve also published insight into themes we’re beginning to see in complaints resulting from Covid-19.

Data and Insight

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Elevate Credit International Limited (trading as Sunny)

29 June 2020

On 29 June 2020, Elevate Credit International Limited (trading as Sunny) went into administration.

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Ombudsman News issue 152

5 June 2020

You can read our annual complaints data and insight, as well as our strategy for the next five years.

Advice Covid-19 Fraud and scams CMC

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Financial Ombudsman Service publishes 2019/20 figures alongside future strategy

3 June 2020

The Financial Ombudsman Service received over 270,000 new complaints about financial businesses, new figures published today show.

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Liberty SIPP Limited

28 April 2020

Liberty SIPP Limited went into administration on 27 April 2020.

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Avoiding scams and fraud: help from the ombudsman

15 April 2020

The Financial Ombudsman Service has published details about protecting your personal information and what to do if you have a complaint about a fraud or scam.

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Ombudsman News issue 151

14 April 2020

Our latest edition of Ombudsman News includes resources we’ve brought together to address complaints arising from the Covid-19 pandemic, and more.

H2 data Covid-19 Strategic plans and budget

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Our plans and budget for 2020/21

8 April 2020

We’ve published our plans and budget for the next financial year.

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Our budget for 2020/21

1 April 2020

The Financial Conduct Authority (FCA) has approved the Financial Ombudsman Service’s 2020/21 budget.

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Ombudsman News

Our regular newsletter for people interested in financial complaints, and how to settle or prevent them.