News

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Consultation opens on our strategic plans and budget for 2021/22

16 December 2020

Today we’ve published a public consultation on our proposed plans and budget for 2021/22.

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Ombudsman News 155

19 November 2020

Welcome to our latest Ombudsman News. In this edition, we focus on our recently-published quarterly data and key trends we've seen and our annual report and accounts.

Q2 data SME Consumer Credit Annual review

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We’ve published our latest quarterly data for Q2 2020/21

9 November 2020

We’ve published data showing the number of complaints we received between 1 July and 30 September 2020.

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We’ve published our annual report and accounts 2019/20

5 November 2020

We’ve published our annual report and accounts for the 2019/20 financial year today.

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Ombudsman News issue 154

28 October 2020

Welcome to our latest Ombudsman News. Here you can read our latest blogs looking at the impact of Covid-19 on complaints and SMEs, as well as our apprenticeship programme and changes to our Independent Assessor and board of directors.

H1 data SME Covid-19

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FCA, FSCS and Financial Ombudsman Service publish joint statement on German Property Group (also known as Dolphin Capital/Dolphin Trust/Red Rock), together referred to as “GPG”

8 October 2020

A number of companies in the overseas investment scheme, German Property Group (also known as Dolphin Capital/Dolphin Trust/Red Rock), together referred to as “GPG” have recently entered preliminary bankruptcy proceedings in Germany.

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We’ve published our latest complaints data about individual businesses

30 September 2020

Today we’ve published data showing how many complaints we received about individual businesses between January and June 2020.

Data and Insight

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Financial Ombudsman Service’s Board appoints new Independent Assessor

26 August 2020

The Financial Ombudsman Service announces that Dame Gillian Guy has been appointed as its new Independent Assessor.

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Ombudsman News issue 153

26 August 2020

Our latest Ombudsman News covering our Covid-19 insight and our latest Q1 2020/21 complaints data.

Q1 data Covid-19 CMC

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Ombudsman News

Our regular newsletter for people interested in financial complaints, and how to settle or prevent them.