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We're in the National Centre for Diversity’s top 100 champions of equality, diversity and inclusion...

15 February 2019

The Financial Ombudsman Service has been named by the National Centre for Diversity in its annual index for 2019 as one of the top 100 champions of equality, diversity and inclusion.

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Ombudsman News issue 147 - dealing with debt

5 February 2019

In 2018, we dealt with around 3,300 enquiries about debt collection and took on over 1,000 new complaints for investigation.

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Our equality, diversity and inclusion report 2018

30 January 2019

Today we’ve published our equality, diversity and inclusion report 2018.

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Consultation opens on our strategic plans and budget for 2019/20

17 December 2018

Today we published a public consultation about our proposed strategic plans and budget for the financial year 2019/20.

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Praise for our work on race equality and inclusion

30 October 2018

We've been recognised for our work on race equality and inclusion in the workplace by being included in Business in the Community’s Best Employers for Race listing, published today.

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Wonga

26 October 2018

In September we said that we were aware that Wonga had gone into administration and that due to the nature of the business, there was no protection offered to consumers under the Financial Services Compensation Scheme.

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Have you been affected by recent IT issues at RBS, Natwest, Barclays or TSB?

26 September 2018

We’ve been getting some questions about the recent computer troubles at several banks.

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Information for Wonga customers

13 September 2018

We are aware of the recently announced news that Wonga has gone into administration.

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Latest complaints data on individual financial businesses

12 September 2018

Today we've published our latest six-monthly complaints data on individual businesses and groups.

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Ombudsman News

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