Consultation opens on our strategic plans and budget for 2019/20
17 December 2018
Today we published a public consultation about our proposed strategic plans and budget for the financial year 2019/20.
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Praise for our work on race equality and inclusion
30 October 2018
We've been recognised for our work on race equality and inclusion in the workplace by being included in Business in the Community’s Best Employers for Race listing, published today.
Wonga
26 October 2018
In September we said that we were aware that Wonga had gone into administration and that due to the nature of the business, there was no protection offered to consumers under the Financial Services Compensation Scheme.
Have you been affected by recent IT issues at RBS, Natwest, Barclays or TSB?
26 September 2018
We’ve been getting some questions about the recent computer troubles at several banks.
Information for Wonga customers
13 September 2018
We are aware of the recently announced news that Wonga has gone into administration.
Latest complaints data on individual financial businesses
12 September 2018
Today we've published our latest six-monthly complaints data on individual businesses and groups.
What’s fair when it comes to complaints about fraud?
21 August 2018
Each year we receive thousands of complaints in the wake of banking fraud and scams.
Preventing modern slavery and trafficking
25 July 2018
The Modern Slavery Act requires organisations over a certain size to report yearly on what they’ve done to ensure they help prevent acts of modern slavery and trafficking from occurring within their business or supply chains.
Independent review
12 July 2018
Earlier this year our non-executive board commissioned an independent review of our service to look at where we might be able to do things better.
