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Financial Ombudsman publishes latest quarterly complaints data
News
The Financial Ombudsman Service has today published its quarterly data in relation to financial products today – this covers the period October 2021 - December 2021.
Published 23/02/2022 Last updated 23/02/2022
My bank transferred money to reduce my overdraft, but didn't tell me
Decisions and case studies / Case studies
A bank transfers money from a customer’s savings account to reduce the overdraft on his current account – but doesn’t tell him
Published 01/06/2019 Last updated 11/07/2025
A customer complains about the way her bank took money from her current account to meet a loan repayment
Decisions and case studies / Case studies
Shelley had a current account and loan with her bank. When the bank took money from her current account for a loan repayment, she complained that it created a number of difficulties for her.
Published 01/06/2019 Last updated 11/07/2025
Ombudsman News 169
News
Welcome to the latest edition of Ombudsman News. In this edition we highlight our complaints data for October to December 2021, and our recently published diversity, inclusion and wellbeing report. We also share our online guidance for financial businesses about our approach to complaints about storm and flood damage.
Published 25/02/2022 Last updated 16/02/2023
Ombudsman News 170
News
Welcome to the latest edition of Ombudsman News. In this edition we share a summary of what’s covered in our recently published plans and budget for the year ahead, outline changes to our award limits from next month and share links to our online guidance for consumers about storm damage complaints.
Published 31/03/2022 Last updated 31/03/2022
I missed the ferry departure, but my insurer has turned down my claim
Decisions and case studies / Case studies
Malik complained when his insurer said his claim for a missed departure wasn’t covered.
Published 01/06/2019 Last updated 11/07/2025
A consumer complains his insurer won’t cover the full cost of his emergency operation abroad
Decisions and case studies / Case studies
Tom contacted us when his insurer agreed to cover only half of the cost of his emergency surgery abroad.
Published 01/06/2019 Last updated 11/07/2025
Financial Ombudsman Service secures up to £22 million in redress for consumers
News
Outcomes code initiative that asked businesses to resolve complaints more quickly resulted in 6,800 cases being settled.
Published 24/05/2022 Last updated 12/06/2024
Ombudsman News 171
News
Welcome to the latest edition of Ombudsman News. In this edition we share our strategic measures update which outlines our performance in 2021/22 and the results from our temporary outcome codes initiative. We also highlight our online resource about our approach to vehicle breakdown cover complaints.
Published 31/05/2022 Last updated 01/06/2022
Financial Ombudsman Service announces new Chief Executive and Chief Ombudsman
News
Following an extensive recruitment process that attracted a highly qualified and diverse range of applicants, the Financial Ombudsman Service have appointed Abby Thomas to the role of Chief Executive and Chief Ombudsman.
Published 08/06/2022 Last updated 08/06/2022
