1854 results
Filter by
Financial Ombudsman Service publishes annual complaints data 2021/22
News
The Financial Ombudsman Service has published its annual complaints data for the 2021/22 financial year.
Published 28/06/2022 Last updated 28/06/2022
Consumer complains his insurer won’t pay to repair water damage
Decisions and case studies / Case studies
Brendan came home from a fortnight’s holiday and found water damage in his ground-floor living room. The carpet was soaking wet and the walls were damp and stained. But his insurer said the circumstances weren't covered in his policy.
Published 04/06/2019 Last updated 11/07/2025
"I was charged a fee for my loan before it was agreed"
Decisions and case studies / Case studies
When Ian needed a loan, he applied through a credit-broking website. He hadn’t heard anything after 3 days, so he checked his bank account and found £79 had been taken out.
Published 04/06/2019 Last updated 11/07/2025
‘I thought I’d taken out a lifetime cover policy for my care, but then I found out that my benefit level had been reduced’
Decisions and case studies / Case studies
Ahmed complains about the reduction in the level of benefit of his long-term care plan.
Published 06/06/2019 Last updated 11/07/2025
Consumer complains when insurer cancels policy and declines claim because of misrepresentation
Decisions and case studies / Case studies
Benjamin complains about his motor insurance policy being cancelled after his insurer said he made a misrepresentation when he took out the policy.
Published 06/06/2019 Last updated 11/07/2025
Ombudsman News 174
News
Welcome to the latest edition of Ombudsman News. In this edition, we highlight our recently published complaints data, which includes complaints data about financial products and services and about individual businesses.
Published 28/09/2022 Last updated 30/11/2022
Insurer cancels home insurance policy and refuses claim for fire damage
Decisions and case studies / Case studies
Tilly complains about her insurer’s decision to “void” (cancel) her home insurance policy.
Published 06/06/2019 Last updated 11/07/2025
Ombudsman News 175
News
Welcome to the latest edition of Ombudsman News. In this edition, we highlight our latest blog for insurers about trends in travel insurance complaints and our guidance for complaint-handling, our new online resource on mobile phone and gadget insurance, and our latest complaints data.
Published 02/11/2022 Last updated 02/11/2022
Delay in proceeds of policy being paid
Decisions and case studies / Case studies
We checked the evidence on both sides to find out whether a delay was the fault of the business.
Published 08/06/2019 Last updated 11/07/2025
Financial Ombudsman Service appoints Chief Finance and Risk Officer
News
The Financial Ombudsman is today announcing the appointment of Jenny Simmonds to the role of Chief Finance and Risk Officer.
Published 10/11/2022 Last updated 10/11/2022
