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Board commissioned independent review
News
Information about the Financial Ombudsman Service’s Board commissioned independent review.
Published 23/07/2021 Last updated 23/07/2021
Information for customers of Advancis Limited (known as Buddy Loans)
News
Advancis Limited (known by its trading name, Buddy Loans) went into administration on 8 September 2021.
Published 08/09/2021 Last updated 08/09/2021
Dramatic rise in fraud and scam complaints
News
Financial Ombudsman Service warns of fraud danger as it continues to help high numbers of customers.
Published 24/09/2021 Last updated 30/11/2021
Financial Ombudsman Service publishes its Annual Report and Accounts 2020/21
News
Today, we’ve published our Annual Report and Accounts for the 2020/21 financial year.
Published 28/10/2021 Last updated 28/10/2021
Financial Ombudsman Service publishes feedback statement on consultation on outcome reporting
News
Today, we’ve published our consultation feedback statement on temporary changes to how we report the outcome of certain complaints.
Published 01/11/2021 Last updated 01/11/2021
Consumer thought she’d bought a life insurance policy but discovered it was personal accident insurance
Decisions and case studies / Case studies
Lisa complained to us about the sale of her personal accident policy. She says she was led to believe she’d taken out a life insurance policy.
Published 01/06/2019 Last updated 11/07/2025
Financial Ombudsman Service 20-year anniversary
News
Today marks 20 years since the Financial Ombudsman Service officially became the single ombudsman scheme for consumer complaints about financial products and services.
Published 01/12/2021 Last updated 01/12/2021
Consultation opens on our strategic plans and budget for 2022/23
News
Today we have published a public consultation on our proposed plans and budget for 2022/23, which is open until 31 January 2022.
Published 15/12/2021 Last updated 15/12/2021
Ombudsman News 167
News
Welcome to the latest edition of Ombudsman News. In this edition we share our plans and budget consultation for 2022/23, the publication of our action plan to change and improve, and updates to our business interruption insurance content. We highlight our open vacancies and our opening hours over the Christmas period.
Published 15/12/2021 Last updated 16/02/2023
Ombudsman News 168
News
Welcome to the latest edition of Ombudsman News. In this edition we highlight that there is still time to respond to our plans and budget consultation for 2022/23, some of the topics covered in our recently published blogs, and our online guidance about insurance pricing and renewal.
Published 28/01/2022 Last updated 28/01/2022
