1782 results
Filter by
Financial Ombudsman at ABI annual conference 2022
News
Ombudsman Leader, Rachel Lam, attended the ABI annual conference yesterday to take part in a panel discussion about the UK data landscape. She spoke to attendees about how the Financial Ombudsman service shares data and insight to help prevent complaints arising.
Published 23/02/2022 Last updated 23/02/2022
Financial Ombudsman publishes diversity, inclusion and wellbeing report for 2021
News
Our latest report includes our action plan, our recent external recognition and accreditations, and our gender and ethnicity pay gap data, as well as our staff diversity data.
Published 24/02/2022 Last updated 24/02/2022
We’re updating our complaint form and privacy notice
News
We will be making a number of changes to our complaint form. The changes come into effect from 1 April 2022. Financial businesses, complaints management companies and consumer organisations who keep copies of our form on file should update their records from 1 April when it will be available on our website.
Published 28/03/2022 Last updated 31/03/2022
Financial Ombudsman Service publishes its plans and budget for 2022/23
News
The Financial Ombudsman Service’s plans and budget for 2022/23, published today, sets out our plans to invest in change, reduce the time it takes to resolve cases, to become financially sustainable, and to enable us to deliver a better service for customers.
Published 30/03/2022 Last updated 30/03/2022
Consumer buys a new flight to avoid a 12-hour delay but is told that his policy doesn't cover the cost of the new flight
Decisions and case studies / Case studies
Rion was returning from holiday when his flight was delayed for 12 hours. He paid for a different flight to avoid delaying his return.
Published 01/06/2019 Last updated 11/07/2025
I fell ill on a cruise, but the insurer has rejected my claim for medical expenses
Decisions and case studies / Case studies
Molly tried to make a claim for her medical expenses after she’d fallen ill on her cruise – but the insurer rejected her claim.
Published 01/06/2019 Last updated 11/07/2025
Making a complaint about the British Steel Pension Scheme
News
The FCA has today launched a consultation about redress and the British Steel Pension Scheme (BSPS). BSPS members do not need to wait for the outcome of the FCA consultation to complain, they can continue to get in touch with the Financial Ombudsman directly.
Published 31/03/2022 Last updated 31/03/2022
My insurer didn't think there was a "medical necessity" to cut short my holiday
Decisions and case studies / Case studies
Heather's insurer agreed to pay the cost of any necessary medical treatment Heather received while abroad, but didn’t think there was any 'medical necessity' for her to curtail her holiday.
Published 01/06/2019 Last updated 11/07/2025
Complaints about PayPal
News
PayPal (Europe) S.ar.l. et Cie, S.C.A (PayPal) is withdrawing from the Financial Ombudsman Service’s voluntary jurisdiction with effect from 1 December 2022. There will be an impact on the types of complaint we will be able to consider about PayPal.
Published 20/05/2022 Last updated 20/05/2022
Ombudsman News 172
News
Welcome to the latest edition of Ombudsman News. In this edition, we share news of our new Chief Executive and Chief Ombudsman, and outline the Discussion Paper we published earlier this month about possible changes to our future funding model.
Published 29/06/2022 Last updated 29/06/2022
