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A customer transferred money to a fake landlord
Decisions and case studies / Case studies
Chantelle was searching for a studio flat using a free classified advert website. She found a flat that she liked and contacted the person she thought was the landlord.
Published 10/06/2019 Last updated 14/07/2025
Customer bought a phone from an online auction site
Decisions and case studies / Case studies
Paul agreed to buy an iPhone 8 for £300 through an online auction site. When it came to payment the seller asked that Paul make a bank transfer rather than using the auction site’s recommended payment channel, as they said it was quicker and there wouldn’t be any fees to pay.
Published 10/06/2019 Last updated 14/07/2025
'My dad didn't know what he was signing up to'
Decisions and case studies / Case studies
Narinder brought a complaint on behalf of her father about the lifetime mortgage he’d taken out.
Published 14/06/2019 Last updated 14/07/2025
Financial Ombudsman Service publishes latest complaints data about individual businesses
News
We have published our complaints data about individual businesses for 1 July - 31 December 2022 (H2 2022).
Published 22/03/2023 Last updated 15/06/2023
Information for customers of Everyday Lending, Everyday Loans, George Banco and Trust Two
News
We are aware that a scheme of arrangement is being proposed for creditors of Everyday Lending Limited, which will also include customers of Everyday Loans, George Banco and TrustTwo.
Published 30/03/2023 Last updated 27/06/2023
Financial Ombudsman Service publishes its Plans and Budget for 2023/24
News
The Financial Ombudsman Service has published its Plans and Budget for 2023/24 which sets out our ambitions for the next financial year.
Published 31/03/2023 Last updated 15/06/2023
‘It wasn't fair to charge me arrears fees’
Decisions and case studies / Case studies
We look at Kevin’s complaint about the arrears fees his mortgage lender charged him when he struggled to meet his repayments after falling ill.
Published 14/06/2019 Last updated 14/07/2025
Ombudsman News 181
News
Welcome to the latest edition of Ombudsman News. In this edition we highlight our latest blogs about our trial to permanently introduce ‘proactively settled’ complaints and our new online guidance on discrimination complaints. We also share details of roles we’re currently recruiting for.
Published 18/05/2023 Last updated 18/05/2023
Financial Ombudsman Service reveals top five most complained about products
News
The Financial Ombudsman Service has published its annual complaints data for the 2022/23 financial year (1 April 2022 – 31 March 2023) along with insight into the common problems raised by consumers.
Published 14/06/2023 Last updated 14/06/2023
Financial Ombudsman Service warns of increase in ‘hybrid’ scams
News
New data shows that in the 2022/23 financial year, the Financial Ombudsman Service received 21,918 fraud and scam complaints, up by almost a fifth when compared to the 18,450 complaints it received in 2021/22.
Published 28/06/2023 Last updated 28/06/2023
