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Ombudsman News 160
News
Welcome to the latest Ombudsman News. In this edition we give an update on the appointment of our interim chief ombudsman and new board members – and highlight some new content on our website looking at complaints involving economic and domestic abuse.
Published 06/05/2021 Last updated 06/05/2021
Financial Ombudsman Chair writes to FCA Chair to confirm board decision on charging professional representatives
News
Our Chair has written to the FCA in regards to the consultation on introducing a fee for Claims Management Companies (‘CMCs’) bringing cases to the Financial Ombudsman Service.
Published 19/11/2024 Last updated 19/11/2024
Financial Ombudsman Service sees complaints increase by more than 50%
News
Our newly published data shows that complaints about fraud and scams, current accounts and credit cards are at record highs.
Published 27/11/2024 Last updated 27/11/2024
Christmas tips from the Financial Ombudsman Service to help protect consumers’ festive finances
News
Consumers can take some easy steps to protect themselves from unexpected financial worries this Christmas.
Published 04/12/2024 Last updated 04/12/2024
High demand for Financial Ombudsman Service continues while business fees remain at lower levels
News
The Financial Ombudsman Service will keep costs lower for businesses and further improve its value for money as it faces continued high demand in the year ahead, according to proposals published today.
Published 11/12/2024 Last updated 11/12/2024
Consumer complains about advice to contract out of SERPS
Decisions and case studies / Case studies
We looked into Bryn's complaint as he felt the advice he was given to contract his pension out of SERPS was unsuitable and they hadn't taken certain factors into account.
Published 27/09/2019 Last updated 14/07/2025
A consumer complains that a used van supplied on finance is unsafe and faulty
Decisions and case studies / Case studies
Patrick got a used van through a conditional sale agreement. After a few months into his agreement, he experienced problems with the van and wanted a refund.
Published 05/11/2019 Last updated 14/07/2025
Abby Thomas to step down as Chief Executive Officer and Chief Ombudsman of the Financial Ombudsman Service
News
The Financial Ombudsman Service announces that Abby Thomas, who joined in October 2022 as Chief Executive and Chief Ombudsman, is stepping down.
Published 06/02/2025 Last updated 06/02/2025
Bank sold Mamie a packaged bank account with benefits she couldn’t use
Decisions and case studies / Case studies
Mamie brought her case to us because she felt the packaged bank account that her bank had persuaded her to open, didn’t meet her needs.
Published 27/04/2021 Last updated 10/12/2025
Financial Ombudsman Service announces change to compensation interest levels
News
Today we announced plans to change the interest rate applied to the compensation awarded to consumers.
Published 15/07/2025 Last updated 19/12/2025