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Financial Ombudsman Service appoints Deputy Chief Ombudsman and Chief Operating Officer
News
The Financial Ombudsman is announcing the appointments of James Dipple-Johnstone to the role of Deputy Chief Ombudsman and Karl Khan as Chief Operating Officer.
Published 18/07/2022 Last updated 18/07/2022
Financial Ombudsman Service helps customers with insurance pricing complaints
News
Complaints down but customers continue to report changes to premiums may be unfair.
Published 20/07/2022 Last updated 20/07/2022
We’ve published our complaints data from the first half of 2022
News
Today we’ve published data showing the number of complaints we received about individual businesses between 1 January and 30 June 2022.
Published 22/09/2022 Last updated 22/09/2022
Consumer complains when insurer only pays 60% of claim because she did not disclose a previous burglary
Decisions and case studies / Case studies
Francis complains after her insurer paid out less than she'd been expecting following a burglary.
Published 06/06/2019 Last updated 11/07/2025
‘My insurer wanted me to use a private hospital 40 miles from my house, even though there was a hospital only six miles away’
Decisions and case studies / Case studies
Rohan contacted us when his insurer insisted that he use a hospital 40 miles away from home.
Published 08/06/2019 Last updated 11/07/2025
Ombudsman News 178
News
Welcome to the latest edition of Ombudsman News. In this edition we highlight that our plans and budget consultation for 2023/24 closes soon, but there is still time to respond. We also share our latest blog about helping to resolve complaints from small businesses.
Published 19/01/2023 Last updated 10/03/2023
A customer was called by someone pretending to be his telephone provider
Decisions and case studies / Case studies
Tom received a call from someone pretending to work for his telephone provider saying he was due a refund. He gave over his card details so he could receive the payment.
Published 10/06/2019 Last updated 14/07/2025
A customer transferred money to a fake landlord
Decisions and case studies / Case studies
Chantelle was searching for a studio flat using a free classified advert website. She found a flat that she liked and contacted the person she thought was the landlord.
Published 10/06/2019 Last updated 14/07/2025
Customer bought a phone from an online auction site
Decisions and case studies / Case studies
Paul agreed to buy an iPhone 8 for £300 through an online auction site. When it came to payment the seller asked that Paul make a bank transfer rather than using the auction site’s recommended payment channel, as they said it was quicker and there wouldn’t be any fees to pay.
Published 10/06/2019 Last updated 14/07/2025
'My dad didn't know what he was signing up to'
Decisions and case studies / Case studies
Narinder brought a complaint on behalf of her father about the lifetime mortgage he’d taken out.
Published 14/06/2019 Last updated 14/07/2025
