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FCA appoints new interim chair of the Financial Ombudsman Service
News
Today the Financial Conduct Authority (FCA) announced the appointment of Liam Coleman as interim chair to the board.
Published 28/07/2025 Last updated 28/07/2025
Financial Ombudsman Service celebrates one year anniversary in Belfast with investigator recruitment drive
News
A year on from the opening of our Belfast hub, we announce 32 new investigator positions.
Published 11/09/2025 Last updated 11/09/2025
Insurer’s errors delay Shai’s pet insurance policy start date
Decisions and case studies / Case studies
Shai’s pet insurer made repeated mistakes when he applied for a policy, which meant his cat didn't have insurance cover for some time.
Published 12/10/2021 Last updated 07/04/2026
Consumer complains about insurer after they cause issue with policy renewal
Decisions and case studies / Case studies
Emma got in touch about the issues she faced with her insurer and renewing her policy, and wanted us to see if their response was fair.
Published 12/10/2021 Last updated 14/07/2025
Joint statement by the FCA and Financial Ombudsman on targeted support
News
Today we have published our joint statement with the Financial Conduct Authority (FCA) following their new guidance on targeted support.
Published 11/12/2025 Last updated 11/12/2025
Consumer complains after a fraudster tricks her into transferring funds from her bank account
Decisions and case studies / Case studies
When Anna realised she'd been tricked into sending thousands of pounds to a fraudster, she told her bank she'd been a victim of fraud. But when her bank said it wasn’t responsible, she came to us for help.
Published 12/10/2021 Last updated 14/07/2025
Consumer asks us to investigate if compensation amount for insurance claim was fair
Decisions and case studies / Case studies
When Anita's phone was damaged, she claimed for the repair through her insurer. But the only existing photos of her honeymoon had been erased during the repair. She got in touch to see if the offer her insurer made was right, considering how upsetting losing the photos was.
Published 12/10/2021 Last updated 14/07/2025
Insurer's wrongly diagnosed boiler issue leaves Ron and James freezing
Decisions and case studies / Case studies
Ron and James faced significant inconvenience during winter when their boiler issue was misdiagnosed under their home emergency cover.
Published 12/10/2021 Last updated 26/03/2026
Upset consumer complains after income protection is wrongly terminated by insurer
Decisions and case studies / Case studies
After her income protection payments stopped because her insurer thought she no longer met the criteria, Ciara appealed the decision and was able to change the insurer's mind. But she came to us because of how they handled her situation and the considerable stress it caused.
Published 12/10/2021 Last updated 14/07/2025
The Financial Ombudsman Service urges young drivers to make informed decisions with car insurance
News
We are urging young drivers across the UK to make well-informed decisions when taking out car insurance.
Published 10/03/2026 Last updated 10/03/2026