skip tocontent

ombudsman news

index of previous issues

issues: 91 to 100 | 81 to 90 | 71 to 80 | 61 to 70 | 51 to 60 | 41 to 50 | 31 to 40 | 21 to 30 | 11 to 20 | 1 to 10

ombudsman news issue 20

issue 20
September 2002

'We found it hard to accept that a consumer would continue paying premiums for 31 years without question, when there was so little paperwork to prove the existence of a policy.'


ombudsman news issue 19

issue 19
August 2002

Focusing on situations where lenders increase customers' credit limits without any further assessment of their creditworthiness.


ombudsman news issue 18

issue 18
July 2002

'Whether a baby quad-bike was a motor vehicle or a mechanically propelled vehicle was debatable. However, we did not need to decide that point. There was a clear contradiction between the policy exclusion and the wording of the leaflet.'


ombudsman news issue 16

issue 16
May 2002

'There has been extensive coverage in the press recently about split-capital investment trusts ("splits"). To date, we have received few complaints about these complex products, but we believe they could impact on our work over the coming months.'


ombudsman news issue 15

issue 15
March 2002

Summarises the 'lead case' ombudsman decisions in relation to Mr & Mrs J's, Mr & Mrs L's and Mr & Mrs N's complaints about mortgage lenders with dual-variable-interest rates.


ombudsman news issue 14

issue 14
February 2002

Setting out our approach to awarding compensation to consumers for distress and/or inconvenience.


ombudsman news issue 13

issue 13
January 2002

'This was scarcely a case of damage caused by a badly house-trained animal. The dog was dead when the accidental damage occurred. It did not seem reasonable to apply the exclusion in these circumstances and we required the insurer to meet the claim in full.'

ombudsman news issue 12

issue 12
December 2001

A banking-related issue covering complaints involving:

  • TESSAs
  • mortgages
  • credit-card fraud and the role of the 'merchant acquirer'
  • using a credit card abroad.

ombudsman news issue 11

issue 11
November 2001

Marks the launch of our new leaflet, your complaint and the ombudsman - in use from 30 November 2001 (the date called 'N2') under the new FSA rules that come into force on that date.


issues: 91 to 100 | 81 to 90 | 71 to 80 | 61 to 70 | 51 to 60 | 41 to 50 | 31 to 40 | 21 to 30 | 11 to 20 | 1 to 10

image of ombudsman news

ombudsman news gives general information on the position at the date of publication. It is not a definitive statement of the law, our approach or our procedure.

The illustrative case studies are based broadly on real-life cases, but are not precedents. Individual cases are decided on their own facts.