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Financial Ombudsman Service publishes Feedback Statement on Future Funding Discussion Paper
News
The Financial Ombudsman Service has today published its Feedback Statement on its Future Funding Discussion Paper.
Published 16/11/2022 Last updated 16/11/2022
‘My insurer turned down my claim for an acute flare-up of my chronic condition’
Decisions and case studies / Case studies
Dylan raised a complaint when his private medical insurance claim was turned down. The insurer believed the claim arose due to him having a chronic condition.
Published 08/06/2019 Last updated 11/07/2025
Our roundtable discussion on motor insurance complaints
News
We hosted a roundtable discussion on motor insurance last week led by Rachel Lam, Ombudsman Leader and Head of Practice for motor insurance. The aim was to share insight with insurers and brokers about the cases we’re seeing and our approach to complaint-handling.
Published 28/11/2022 Last updated 27/01/2023
‘My insurer won’t pay for experimental treatment, even though my consultant wanted to use the treatment’
Decisions and case studies / Case studies
Gregory complains about his insurer not agreeing to pay for experimental treatment under his private medical insurance policy.
Published 08/06/2019 Last updated 11/07/2025
Information about the FCA’s redress scheme for members of the British Steel Pension Scheme (BSPS)
News
The financial services regulator, the Financial Conduct Authority (FCA) has today published details of a redress scheme for former members of the British Steel Pension Scheme (BSPS).
Published 28/11/2022 Last updated 28/11/2022
Ombudsman News 176
News
Welcome to the latest edition of Ombudsman News. In this edition we highlight our recent motor insurance event for insurers and brokers and our blog about issues we’re seeing in vehicle theft claims. We also share our Annual Report and Accounts for 2021/22 and our Future Funding Feedback Statement.
Published 02/12/2022 Last updated 02/12/2022
‘My insurer turned down my claim for a caesarean section, even though it was essential’
Decisions and case studies / Case studies
Jasmine made a complaint because the insurer declined her claim for a caesarean section.
Published 08/06/2019 Last updated 11/07/2025
Financial Ombudsman Service publishes consultation on strategic plans and budget for 2023/24
News
The Financial Ombudsman Service has today published a consultation on its strategic plans and budget for 2023/24.
Published 16/12/2022 Last updated 16/12/2022
‘My insurer won’t pay for my preventative treatment’
Decisions and case studies / Case studies
Talia complains her private medical insurer won’t cover her for preventative treatment.
Published 08/06/2019 Last updated 11/07/2025
Information for customers of Indigo Michael Limited (known as SafetyNet and Tappily)
News
On 9 January 2023, Indigo Michael Limited (best known by its trading names, SafetyNet and Tappily) went into administration.
Published 10/01/2023 Last updated 10/01/2023
